Privacy Policy

At Branch Electric, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, submit a form, or engage with our services. By using our website, you consent to the practices outlined below.

Effective Date: 2025

1. Who We Are

Branch Electric is a locally owned and operated electrical service company based in Indianapolis, Indiana. We proudly serve residential and commercial clients across Central Indiana with expert electrical solutions and modern technology designed to improve the customer experience.

2. What Information We Collect

We may collect the following types of information:

Personal Data: Name, phone number, email address, service address, and project details provided through web forms or phone calls

Technical Data: IP address, browser type, device info, and browsing behavior

Interaction Data: Chatbot inputs, form entries, and communication preferences

Cookies and Usage Data: Collected through browser cookies and analytics tools

3. How We Use Your Information

The information we collect is used to:

Respond to service requests and inquiries

Schedule appointments and provide quotes

Send updates, follow-ups, and confirmations

Improve our website functionality and user experience

Analyze performance and optimize services

Deliver automated messages and AI-assisted responses

4. AI Agents & Automated Tools

Branch Electric uses secure automation tools, including AI chat assistants and voice responders, to help you get faster answers and efficient service. These systems may collect data you share (such as questions, contact info, or service needs) and store it securely to help our team follow up appropriately.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

-Store your preferences

-Analyze website traffic and behavior

-Improve loading speeds and personalization

You can manage or disable cookies in your browser settings. Some features may not work as expected if cookies are disabled.

6. Sharing of Information

We do not sell or rent your personal data. Your information may be shared only with:

-Our internal team members

-Trusted service providers that assist with communication or scheduling

-Legal authorities, if required to comply with law

All third-party partners follow data privacy standards aligned with industry best practices.

7. Data Protection & Security

Your information is stored in secure systems with encryption, firewall protection, and access control. We take reasonable precautions to prevent unauthorized access, misuse, or loss of data.

8. Your Rights

You may request to:

-View the personal data we have collected

-Update or correct your information

-Request deletion of your personal data

-Opt-out of marketing communications

To exercise these rights, please contact us at:

📞 (317) 509-0517

📧 [email protected]

9. External Links

Our website may contain links to third-party sites (e.g., Facebook, Google). We are not responsible for the content or privacy practices of these sites. Please review their privacy policies if you choose to interact with them.

10. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

Contact Us

For any questions about this Privacy Policy or how your data is used, contact:

Branch Electric

📞 (317) 509-0517

📧 [email protected]

FAQS:

Frequently Asked Questions About Electrical Services in Indiana

Whether you're a homeowner in Carmel or a business owner in Noblesville, we know you have questions. That’s why Branch Electric has compiled this list of the most commonly searched and asked questions about electrical issues, upgrades, and services in Indianapolis and surrounding cities like Fishers, Greenwood, Plainfield, Zionsville, and Avon.

⚠️ Electrical Tip: Never attempt electrical repairs or installations yourself. Always contact a licensed professional. For fast help, call Branch Electric or request a free consultation today.

How often should I have my home’s electrical system inspected?

It’s recommended to have your electrical system inspected every 3–5 years, or sooner if your home is older than 25 years, you've added new appliances, or you're experiencing issues like flickering lights or breaker trips.

Branch Electric offers comprehensive electrical inspections for homeowners and real estate transactions. Call for an electrical inspection in Indianapolis, home electrical checkup or peace of mind with a trusted electrician for home safety

Do I need a permit to do electrical work in Indiana?

Yes, many electrical projects—like panel upgrades, remodel wiring, or generator installations—require permits and inspections. Working without one may lead to fines, failed inspections, or safety issues.

Let Branch Electric handle the permit process for you. We ensure all work is code-compliant and approved.

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How can I make my home more energy-efficient?

Improving your home's energy efficiency is a wise choice for both the environment and your wallet. Here are some steps you can take:

Upgrade to LED lighting: Replace incandescent bulbs with energy-efficient LED lights to save on electricity.

Seal gaps and insulate: Properly insulate your home and seal gaps around windows and doors to prevent heat or cool air from escaping.

Install a programmable thermostat: This allows you to control your heating and cooling system more efficiently.

Consider energy-efficient appliances: When it's time to replace appliances, choose ones with high energy efficiency ratings.

Go solar: Install solar panels to generate clean energy and reduce your reliance on grid power.

What’s the difference between a fuse box and a breaker panel?

Fuse boxes are outdated systems that use fuses to protect circuits, while breaker panels use resettable breakers and are safer and easier to maintain.

If your home still has a fuse box, it's time to upgrade. Branch Electric provides modern breaker box replacements with minimal disruption.

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What is GFCI and where do I need it in my home?

GFCI (Ground Fault Circuit Interrupter) outlets are required in areas with water exposure, like kitchens, bathrooms, garages, basements, and outdoor areas. They prevent electric shock by shutting off power when an imbalance is detected. Need your home brought up to code? Branch Electric installs and tests GFCI outlets to keep your family safe.

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How can I lower my electricity bill with smart electrical upgrades?

Energy-efficient solutions like LED lighting, smart thermostats, motion sensor lighting, and whole-home energy audits can significantly reduce utility costs. Branch Electric offers tailored energy-saving upgrades for homeowners and business owners across Central Indiana.

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What should I do if my breaker keeps tripping?

Frequent breaker tripping is a sign of overloaded circuits, faulty wiring, or a failing breaker panel. This could pose a fire hazard if left unresolved.

Don’t attempt to fix this yourself. Contact Branch Electric in Indianapolis for a licensed inspection and repair. We'll safely assess your system and fix the issue without unnecessary drywall damage.

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Do I need to upgrade my electrical panel?

If your lights flicker, you smell burning near outlets, or you're adding high-demand appliances (like EV chargers or HVAC), it might be time for a panel upgrade. Let Branch Electric evaluate your system and provide a safe, code-compliant solution.

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How much does it cost to install a home generator in Indiana?

Costs vary based on home size, generator type (portable vs. whole-home), and load requirements. We offer custom estimates and expert Generac standby generator installations. Branch Electric handles everything from permitting to final testing.

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Can I install my own EV charger at home?

We strongly advise against DIY EV charger installation. Improper setup can void warranties, cause electrical damage, or create fire hazards.

Our licensed electricians ensure your Level 2 EV charger is installed safely and meets all local code requirements.

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Why are my lights flickering or dimming randomly?

Flickering lights may indicate loose wiring, overloaded circuits, or issues at the panel. Ignoring it could increase fire risk. Contact Branch Electric for a full diagnostic. We’ll resolve the issue safely and without leaving a mess.

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What are the signs of outdated or unsafe wiring in my home?

Common signs include:

⚡️ Warm or discolored outlets

⚡️ Frequent breaker trips

⚡️ Burning smells

⚡️ Two-prong (non-grounded) outlets Aluminum or knob-and-tube wiring

If you notice any of these, contact Branch Electric immediately for an inspection.

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Do you offer emergency electrical repairs?

Yes. Branch Electric offers 24/7 emergency electrical services in Indianapolis and surrounding cities. Whether it’s a sparking outlet, power loss, or overheating panel, we’ll respond quickly and professionally.

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